Customer satisfaction is our happiness

Customer satisfaction for packaging solutions is the core factor that North Truong Son is aiming for.
This is a prerequisite to retain customers and build a loyal customer system
At the same time develop the market and improve competitiveness with other competitors
We understand that:
Satisfaction for customers is a positive plus point, building trust for long-term cooperation in the future.
Currently, with the increasingly fierce competition in the economic market
If you are not satisfied with our solution then you will find another supplier.
Therefore, in addition to meeting the increasingly high standard requirements of customers
We also offer packaging solutions that exceed our initial expectations.

CUSTOMER SATISFACTION SURVEY : EFFECTIVE SATISFACTION MEASUREMENT SOLUTION

Determining Customer Satisfaction Index (Customer Satisfaction Index – CSI) is a measure of customer satisfaction with products and services that Visunpack brings.
We have launched a customer satisfaction survey throughout the business process
From quotation consultation to after-delivery customer care
From there, customers can easily assess which stages are satisfactory, which are not effective, and how effective they are
The more accurate and specific your assessment and comments will be, the better we will be to improve and meet your requirements.

5 SATISFACTION THAT YOU WILL RECEIVE WHEN CHOOSE THE SOLUTION OF CARTON WINGS PACKAGING FROM NORTH TRUONG SON

PRODUCT QUALITY

After consulting, we have a good understanding of the business field and specific requirements for carton packaging solutions for products.
From there, providing a quality and suitable carton packaging solution for each individual requirement: paper materials, texture, specifications, designs, printing colors…
The process of sample making and controlcarton quality are always closely checked and evaluated
Thereby bringing carton packaging solutions with the highest standards and quality
At the same time, quickly resolve customer feedback about product quality that is not suitable, not meeting the original requirements
Confirming non-conforming elements from the old order, in order to re-produce new orders on time and in accordance with customer standards.

COMPETITIVE PRICE

With the increasing cost of raw materials, packaging businesses face many difficulties in supporting prices for customers.
But  you can rest assured, at North Truong Son we are committed to bringing the best and most stable carton prices on the market today.
What factors help us bring the best price to you:
Actively source of input materials with stable prices
Be proactive about the internal delivery team and the number of vehicles
Proactive in production schedule according to each request and progress
It is these factors that have helped customers feel secure about the price offered from the North Truong Son
Create trust for long-term cooperation without worrying about price even though market fluctuations are always complicated

FAST SHIPPING

We understand that the delivery schedule greatly affects the business process of our customers
Therefore, when customers contact us to order, we always pay attention to the delivery progress
From there, we will schedule production and delivery in the most timely manner
North Truong Son builds a delivery team from within the company
Always improve the quantity and quality of trucks to meet the increasing requirements of delivery progress
With a team of enthusiastic, energetic and professional drivers in company uniforms
Customers will feel secure about freight services (limiting loss, damage, etc.)
Being proactive about means of delivery helps bring carton packaging solutions with the best price to customers.
So, are you satisfied with the delivery progress and service of the delivery team?
Let us know so we can better assist you!

FLEXIBLE PRODUCTION , PAYMENT

Delivery progress depends on flexibility in the process carton production
With a flexible production process that helps us handle many orders – different product codes/day no matter how customers change their requirements.
Increase production plan if orders arise urgently from customer requirements
Producing additional quantities for orders with errors in specifications, quantity … (errors arising from customers)
At the same time, support flexible payment policy, suitable for each different customer

SAFETY IN COOPERATION

The safety that the North Truong Son aims at is:

EMPLOYEE WHICH POLICY AND WORKING ENVIRONMENT, PRODUCTION

The working environment and good remuneration policy will help employees feel secure in the process of working and production
From there, the way of serving and supporting customers will be more enthusiastic, professional and effective

CARTON BOX PACKAGING SOLUTION

The solution that North Truong Son brings to customers not only meets the standards required by customers
But also towards safety, and friendly to the environment compared to other packaging materials

SUPPORT POLICY, SUPPORT POLICY

With a customer survey survey, we will assess how satisfied customers are
Actively contacting to thoroughly solve customer questions and complaints
Gratitude program, giving gifts to customers periodically on holidays, Tet…
Bringing safety and trust in the long-term cooperation and working process in the future

CONTACT

Bac Truong Son specializes in providing all kinds of quality and prestige cartons in provinces and cities across the country.
Meet all the increasing requirements of the market with the best price and quality.
Make sure your goods and products are always safe during storage and transportation.

 

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